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Shipping & Returns

TERMS AND CONDITIONS:

By placing an order through this website, you agree to the terms and conditions set forth below. Please read through these terms carefully before placing your order.

 

RETURN POLICY:

Please read the Return Policy in full before emailing Customer Service.  To receive a refund you must follow the guidelines outlined below.

  1. You MUST obtain an RMA (Return Merchandise Authorization) number from AlexisVogel.com in order to return your product(s).  The request for an RMA number must be made within fifteen (15) days of the original delivery date.  To obtain an RMA number, please email info@AlexisVogel.com with your order information and description of the issue, along with a statement that your product(s) are UNOPENED and that your return complies with this Return Policy.  We CANNOT take back any USED or TESTED product(s).
  2. Place the RMA# on the outside of the package and send the product back to our fulfillment center at the address provided to you by Customer Service.  Without the return number we CANNOT issue a refund
  3. You must obtain a Tracking Confirmation Number from the Post Office and provide it to Customer Service at the time you ship the package back.  Without providing us with a Tracking Number, we CANNOT guarantee the return, or issue a refund.
  4. All qualified returns must be UNUSED and UNTESTED in order to receive a refund.  Any product that does not arrive back to our Fulfillment Center in NEW CONDITION, will be returned to you, at your expense.
  5. Once our fulfillment center has received the package and completed a full inspection of the product(s) to ensure that it meets all of the requirements as outlined in this Return Policy, we will issue you a credit in the same manner as your original payment. (see below for shipping and restocking costs)

 

*The authorized return must be packed in the original shipping box along with all of the original packaging materials and must be received by our fulfillment center in the same manner in which it was received with no broken pieces or parts (it must be in NEW CONDITION).

 ** We will pay the return shipping costs ONLY if the product is defective or the return is a result of our error.  However, if the product is returned for any other reason, you are responsible for the return shipping costs and will be charged a twenty percent (20%) restocking fee plus original Shipping & Handling charges (if applicable).  This fee will be taken out of the refund issued.

 ***If you are for any reason unsatisfied with a product, please email our Customer Service at info@AlexisVogel.com.